About Me

Designing Better Ways of Living and Working

Why do some systems work beautifully while others create frustration and complexity?

That question led me to study Industrial Engineering at the University of Washington, where I became fascinated by the intersection of people, processes, and performance. I wasn't drawn to engineering because of machines. I was drawn to it because I saw operations as living systems with living people—systems that could be redesigned to create better outcomes for businesses and the people inside them.

My Story

Early in my career at Genie Industries, Starbucks, and later Costco Wholesale, I learned that operational excellence isn't about efficiency alone. It's about creating clarity. It's about helping people do their best work. Whether facilitating Lean workshops, redesigning labor models, improving customer experiences, or supporting enterprise software modernization, I found myself repeatedly drawn to transformation work that required equal parts analysis, strategy, communication, and human understanding.

At Starbucks, I led cross-functional initiatives that improved productivity and delivered millions in savings. At Costco, I helped bridge the gap between business and technology, supporting enterprise modernization efforts while building a Lean Six Sigma training program that empowered hundreds of employees to become problem-solvers themselves. I discovered that my greatest satisfaction didn't come from identifying problems—it came from helping people see possibilities.

As technology evolved, so did my interests.

What began as process optimization expanded into workflow design, systems thinking, automation, and eventually AI. Long before AI became a headline, I was fascinated by how technology could remove friction, reduce repetitive work, and create space for higher-value thinking. That curiosity led me deeper into AI-enabled workflows, automation design, and organizational transformation.

At Nelnet, I redesigned onboarding processes using agentic AI and automation, reducing cycle times by 80% while creating scalable measurement frameworks. At NBCUniversal, I worked alongside engineering and architecture teams to visualize workflows before automation, reinforcing a principle that continues to guide my work today:

The future of AI is not about replacing people. It is about designing better systems for people.

That philosophy became the foundation of Qyvero Consulting, where I help organizations discover, prioritize, govern, and operationalize AI opportunities through structured discovery, future-state design, governance, and measurable transformation outcomes.

Yet my story is not only about work.

It is also about beauty.

About creating a meaningful life.

Some of my most meaningful moments have occurred far from conference rooms and process maps—walking through villages in France, sitting in quiet cafés, exploring historic architecture, and experiencing places where life feels intentional rather than rushed. These experiences shaped another side of my identity: a deep appreciation for simplicity, craftsmanship, heritage, and thoughtful design.

That appreciation ultimately inspired The Quiet Provence—a creative expression of the same principles that have guided my professional life. While one explores elegant French country living and timeless beauty, the other helps organizations create clarity, simplicity, and sustainable transformation. At first glance they seem unrelated, but they are rooted in the same belief:

The best systems—whether in business or in life—create more space for what matters most.

As a mother, that belief has become even more important.

My daughter has reshaped how I think about success. Today, success means building a life that balances meaningful work, curiosity, freedom, family, beautiful experiences, and personal growth. It means helping organizations navigate the future while creating a future I am proud to share with her.

Looking back, my career has never been a straight line. It has been an evolution—from Industrial Engineer, to Process Analyst, to Transformation Consultant, to AI Transformation Program Manager, and now an emerging vision for The Quiet Provence.

But the thread connecting every chapter remains the same:

I help people and organizations move from complexity to clarity.

From potential to results.

And ultimately, from where they are today to what is possible tomorrow.